Shipping & Delivery Information
We aim to get your RawVero products to you as quickly and smoothly as possible across Bangladesh. We partner with reliable courier services to ensure your order arrives safely.
How RawVero Deliveries Work
We deliver across Dhaka City and Nationwide using trusted partners like SteadFast, PaperFly, Pathao, Sundarban Courier, and SA Poribohon. The courier used may vary based on your location to ensure the fastest delivery.
How Long Will My Delivery Take?
Delivery times are calculated from the moment your order is confirmed.
|
Location |
Estimated Delivery Time |
Notes |
|
Inside Dhaka City |
1–3 Business Days |
We typically aim for next-day delivery, but it can occasionally take up to 3 working days. |
|
Outside Dhaka / Nationwide |
2–5 Business Days |
Delivery depends on the courier service and destination. We will keep you updated if there are any unexpected delays. |
- Dispatch Note: We usually dispatch orders placed and confirmed before 5 PM on the same day. Orders placed after 5 PM are typically dispatched the next business day.
Delivery Charges & Free Shipping
Our delivery charges are calculated at checkout and depend on your location and the total value/weight of your order.
- Free Delivery: Orders over BDT 10,000 (and under 2 kg in weight) qualify for FREE delivery across Bangladesh!
- Dhaka City: If your order is below the free delivery threshold, the exact rate will be quoted at checkout.
- Nationwide: Standard nationwide delivery for most items is typically BDT 100 to BDT 150, with the final cost quoted at checkout.
RawVero Office Pickup (Dhaka)
Yes, you can pick up your order directly from our office.
Important Steps for Office Pickup:
- Place your order online first.
- Call us at +8801310519175 to confirm that your items are in stock and ready for pickup.
- Once confirmed, you can pick up your order during our operating hours (please confirm the schedule when you call).
Tracking Your Order
- Confirmation: We’ll send you an email as soon as your order is confirmed and dispatched from our warehouse. This often includes a tracking number via email or SMS.
- Online: You can log into your RawVero account at any time to check the live status of your order.
- Stay Alert: Please keep an eye on your phone calls and SMS for updates from the courier to ensure a successful delivery!
Need to Change Your Delivery Details?
If you need to change your delivery address after placing an order, please contact us immediately.
- Call us: +8801310519175
- Email us: support@rawvero.com
If your order has not yet been shipped, we will do our best to update the details. Unfortunately, once an order has been dispatched, we cannot change the delivery information.